Shipping - Delivery - Returns - Refunds

HOW WE SEND YOUR ORDER

We know you're excited to get your very own piece of Pencil Pine Fine Art, so we offer a generous delivery method during checkout.


STANDARD

  • Free for orders of $150 or more
  • $9.95AUD Domestic Australia
  • $19.95AUD Worldwide 
  • Delivery within 4–14 business days
ADDITIONAL INFORMATION
  • Orders are processed and delivered Monday–Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.
  • Orders can't be delivered to PO boxes
  • Orders can't be delivered to addresses outside of the country or region where they were placed. 
  • Your refund includes the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.

WHAT IS OUR RETURN/REFUND POLICY?

Returns & Refunds (Prints & Canvas Images)

Return Policy

  • Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a refund or exchange.
  • To be eligible for a return, your item must:
    • Be unused and in the same condition as when you received it
    • Be in its original packaging
  • To complete your return, we require a receipt or proof of purchase.

Refund Process for Prints & Canvas Images

  • Once your return is received and inspected, we will notify you by email that we have received your returned item.
  • You will also be notified regarding the approval or rejection of your refund.
    • If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.